Terms & Conditions

Terms and Conditions

Welcome to BigBear! These terms and conditions outline the rules and regulations for the use of our e-commerce platform and the purchase of our furniture products. By accessing our website and making a purchase, you agree to comply with and be bound by the following terms. Please read these terms carefully before using our services.

1. Acceptance of Terms: By using our website, you agree to the terms and conditions outlined here. If you do not agree with any part of these terms, please refrain from using our website.

2. Product Information: We strive to provide accurate product descriptions, images, and specifications on our website. However, we do not warrant that the information is error-free, complete, or up-to-date. Colors and finishes may vary, and we recommend contacting us for any clarification.

3. Orders and Payments: Placing an order on BigBear Furniture constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason. All prices are listed in Indian Rupees (INR) and are subject to applicable taxes and shipping fees. Payments are processed securely, and orders will be confirmed upon successful payment.

4. Shipping and Delivery: We aim to deliver your furniture in the best condition and within the estimated delivery times. Delivery times are estimates, and unforeseen circumstances may cause delays. Refer to our Shipping Policy for more details on delivery times, fees, and procedures.

5. Returns and Exchanges: Your satisfaction is our priority. Review our Returns and Exchanges Policy for instructions on returning or exchanging items. Note that certain products may be non-returnable or subject to restocking fees.

6. Warranty Information: BigBear Furniture is committed to providing high-quality products. Refer to our Warranty Policy for details on the warranties applicable to specific items. Warranty coverage may vary based on the product type.

BigBear Furniture: Warranty Policy

At BigBear Furniture, we take immense pride in the craftsmanship and quality of our furniture. We stand behind our products, and our Warranty Policy reflects our commitment to providing you with confidence in your purchase. Please read the following warranty details:

Warranty Coverage:

• BigBear Furniture offers a limited warranty on all our products, covering manufacturing defects and craftsmanship issues for five years.

Manufacturing Defects:

• Our warranty covers defects arising from the manufacturing process, including but not limited to issues with materials, workmanship, and construction.

Exclusions from Warranty:

• Normal wear and tear, user-inflicted damage, misuse, neglect, or any modifications made to the product are not covered by the warranty.
• Damages caused by accidents, natural disasters, or improper assembly are also excluded.

Warranty Claims:

• To initiate a warranty claim, please contact our Customer Support team at customercare@bigbear.in with your order number, clear photos of the issue, and a detailed description.
• Our team will review the information and guide you through the warranty claim process.

Resolution Options:

• Depending on the nature of the issue and the assessment of our team, we will provide one or more of the following resolutions:
  • Repair of the defective part or product.
  • Replacement of the affected item.
  • Refund or credit for the purchase amount.

Customer Responsibilities:

• It is the customer's responsibility to follow the care and maintenance guidelines provided with the product to ensure the longevity of the furniture.
• For warranty claims, customers may be required to provide proof of purchase and cooperate with our team to facilitate the resolution process.

Transferability:

• This warranty is applicable to the original purchaser and is not transferable.

Note: This warranty policy is subject to change, and the most recent version will be posted on our website. It is the customer's responsibility to review the policy periodically for any updates.

7. Privacy and Security: We value your privacy. Review our Privacy Policy to understand how we collect, use, and safeguard your personal information. Industry-standard security measures are employed to protect your data during transactions.

8. Termination of Services: BigBear Furniture reserves the right to terminate or suspend services, website access, or any account at our discretion, without prior notice, for any reason, including a breach of these terms.

9. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Maharashtra, India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

10. Updates to Terms: BigBear Furniture reserves the right to update or modify these terms and conditions at any time. Check this page periodically for changes. Your continued use of our website after any modifications indicates your acceptance of the updated terms.

If you have any questions or concerns regarding these terms and conditions, please contact us at customercare@bigbear.in

Thank you for choosing BigBear Furniture!