Return Policy

At BigBear, we take pride in crafting the highest quality furniture to enhance your living spaces. Your satisfaction is our top priority, and we understand that shipping-related incidents may occur. Our Shipping and Returns Policy is designed to address such situations. Please review the following guidelines:

1. Shipping Damage:

• In the rare event that your furniture arrives with shipping damage, please report it immediately upon delivery.
• Contact our Customer Support team at customercare@bigbear.in with your order number and clear photos of the damaged item, including any visible damage to the packaging.

2. Eligibility:

• This policy is applicable exclusively to items damaged during the shipping process.
• Items must be unused and in their original condition, including all tags, packaging, and accessories.

3. Reporting Process:

• Our team will review the provided photos to assess the extent of the damage and verify eligibility for a return.
• Additional information or photos may be requested to facilitate the return process.

4. Return Process:

• Once the damage is confirmed, we will provide instructions for the return process.
• You may be asked to return the damaged item, or in most cases, we will arrange for a pickup.

5. Refund or Replacement:

• We will replace the product damaged due to shipping at no extra cost.
• Only in a rare instance when we are not in a position to replace your product will refunds be processed to the original payment method.

6. Exchange Policy:

• Exchanges are eligible only in the case of shipping damage. For other reasons, including change of mind, exchanges are not accepted.
• We do not accept returns for reasons other than shipping damage.

7. Our Commitment:

• At BigBear Furniture, we are committed to crafting furniture of unparalleled quality. Our products undergo rigorous quality checks to ensure they meet the highest standards.
• We stand by the craftsmanship of our furniture, and we insist that you buy with assurance.

8. Contact Information:

• For any questions or assistance related to shipping damage, please contact our Customer Support team at customercare@bigbear,in

When you choose BigBear Furniture, you're choosing the assurance of quality. Thank you for trusting us with your furniture needs.